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Shop rules

ONLINE STORE REGULATIONS

MURLIK

§ 1. General provisions

1. These Regulations define the terms and conditions of using the MURLIK online store available at the internet address www.murlik.com

  1. The MURLIK online store is owned by Paulina Murlik Murlik, based in Gdynia (81-578), ul. St. Filipkowskiego 20A lok. 22, entered into the Central Register and Information on Economic Activity with NIP: 87416767, REGON: 383647928, hereinafter referred to as Seller.
  2. Contact with the Seller is possible via:
    1. e-mail: sklep@murlik.com
    2. phone: +48 537 843 591
    3. traditional mail: Ul. St. Filipkowskiego 20A lok. 22, 81-578 Gdynia.
  1. Before using the Online Store www.murlik.com , The customer is obliged to read the Regulations.
  2. These Regulations are the regulations referred to in Art. 8 of the Act of 18 July 2002 on the provision of electronic services (uniform text - Journal of Laws of 2019, item 123), hereinafter referred to as the "Act on the provision of electronic services".
  3. Information about the Products available in the Store, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude a contract within the meaning of art. 71 of the Act of 23 April 1964, the Civil Code (uniform text - Journal of Laws of 2018, item 1025, as amended), hereinafter referred to as the "Civil Code".

§ 2. Definitions

  1. Terms and conditions - these Regulations of the online store www.murlik.com
  2. Online shop - MURLIK online store available at the internet address www.murlik.com owned by the Seller.
  3. Product - an item available in the Store that can be purchased by the Customer.
  4. Client - a natural person, legal person or an organizational unit that is not a legal person, the specific provisions of which grant legal capacity, which places an Order in the Store.
  5. Order - Customer's declaration addressed to the Seller, which specifies the number and type of Products that the Customer wants to purchase.
  6. The order form - a form available in the Online Store that allows you to place an Order.
  7. Account - a panel created by the Customer in the IT system of the Online Store, enabling him to purchase Products.
  8. Privacy policy - a document setting out the rules for the processing of personal data by the Seller.
  9. Sales agreement - means a sales contract concluded remotely, on the terms set out in the Regulations, between the Customer and the Seller.
  10. Working days - means days of the week from Monday to Friday, excluding public holidays.
  11. Provider - means a courier company with which the Seller cooperates in the delivery of Products.

 

 

§ 3. Technical requirements

  1. In order for customers to use the services available in the Online Store correctly, it is necessary to jointly:
    1. Internet connection,
    2. having devices that allow you to use the resources of the Internet,
    3. using a web browser that allows displaying hypertext documents on the screen of the device, linked to the Internet by a web service, and supports the JavaScript programming language, and accepts cookies,
    4. having an active e-mail account (email).
  2. As part of the Online Store, it is forbidden for customers to use viruses, bots, worms or other computer codes, files or programs (in particular, automating the processes of scripts and applications or other codes, files or tools).
  3. The Seller informs that it uses cryptographic protection of electronic transfer and digital content by using appropriate logical, organizational and technical measures, in particular to prevent third parties from accessing the data, including SSL encryption, the use of access passwords and anti-virus programs or against unwanted software.
  4. The seller informs that despite the use of security referred to in § 3 point 3 above, the use of the Internet and services provided by electronic means may be at risk of getting into the ICT system and Customer's device, malicious software or gaining access to data on this device by third parties. In order to minimize the risk referred to above, the Seller recommends the use of anti-virus programs or measures to protect identification on the Internet.

 

§ 4. Rules for using the Online Store

  1. The Customer is obliged to use the Online Store in a manner consistent with the provisions of generally applicable law, the provisions of the Regulations, as well as with good manners.
  2. The provision of illegal content by the Customer is prohibited.

§ 5. Creation of an Account

  1. In order to create a Customer Account, the Customer is obliged to make a free Registration.
  2. Registration is not necessary to place an order in the Online Store.
  3. In order to register, the Customer should complete the registration form provided by the Seller on the Store's Website and send the completed registration form electronically to the Seller by selecting the appropriate function in the registration form. During Registration, the Customer sets an individual Password.
  4. When completing the registration form, the Customer has the opportunity to read the Regulations, accepting its content by marking the appropriate field in the form.
  5. During Registration, the Customer may voluntarily consent to the processing of his personal data for marketing purposes by checking the appropriate box in the registration form. In this case, the Seller clearly informs about the purpose of collecting the Customer's personal data, as well as about the known or expected recipients of this data.
  6. The Customer's consent to the processing of his personal data for marketing purposes does not condition the possibility of concluding a contract with the Seller for the provision of the Customer Account service by electronic means. The consent may be withdrawn at any time by submitting an appropriate Customer statement to the Seller. The statement may, for example, be sent to the Seller's address via e-mail.
  7. After submitting the completed registration form, the Customer shall immediately receive, to the e-mail address provided in the registration form, the Registration confirmation by the Seller. At this moment, an agreement for the provision of the Customer Account service by electronic means is concluded, and the Customer gains the ability to access the Customer Account and make changes to the data provided during the Registration.
  8. By clicking on the "create an account" option, the Customer concludes a contract for the provision of electronic services within the meaning of the Act on the provision of electronic services.
  9. The customer may at any time and without giving any reason withdraw from the contract for the provision of electronic services by deleting the account. To do this, he should log in to the account and click the "delete account" option.
  10. The Seller may delete the Customer's account if he uses the Online Store in a manner inconsistent with generally applicable law, the provisions of the Regulations, as well as with morality or provides unlawful content.
  11. Removal of the account by the Seller is tantamount to termination of the contract for the provision of electronic services.

§ 6. Orders

 

1. The information contained on the Store's Website does not constitute an offer of the Seller within the meaning of the Civil Code, but only an invitation to customers to submit offers to conclude a Sales Agreement.

2. The Customer may place orders in the Online Store via the Online Store Website, 7 days a week, 24 hours a day.

3. A customer placing an order via the Store's Website completes the order by selecting the Goods he is interested in. The Goods are added to the order by selecting the ADD TO CART command under the given Goods presented on the Store's Website. After completing the entire order and indicating the method of Delivery and payment method in the "CART", the Customer places the order by sending the order form to the Seller by selecting the "Order with payment obligation" button on the Store's Website. Each time before the shipment of the order to the Seller, the Customer is informed about the total price for the selected Goods and Delivery, as well as about all additional costs that he is obliged to incur in connection with the Sales Agreement.

4. By placing an order, the Customer submits an offer to the Seller to conclude an Agreement for the sale of the Goods being the subject of the order.

5. After placing the order, the Seller sends the confirmation of its submission to the e-mail address provided by the Customer.

6. Then, after confirming the order, the Seller sends information about the acceptance of the order to the e-mail address provided by the Customer. Information about the acceptance of the order for execution is the Seller's declaration of acceptance of the offer referred to in §4 sec. 4 above and upon its receipt by the Customer, a Sales Agreement is concluded.

§ 7. Payment

1. The Customer may choose the following forms of payment for the ordered Goods:

a) bank transfer to the Seller's bank account (in this case, the order will be processed after the Seller sends the confirmation of the order acceptance to the Customer and after the funds are credited to the Seller's bank account);

c) payment card and bank transfer via the external payment system Tpay, operated by Krajowy Integrator Płatności SA with its registered office in Poznań (in this case, the order will be processed after the Seller sends the confirmation of order acceptance to the Customer and after the funds are credited to the Seller's bank account);

2. The customer should make the payment for the order in the amount resulting from the concluded Sales Agreement within 3 Business Days, if he chose the form of prepayment.

3. In the event of default by the parties to the contract within the strictly specified period, resulting from the concluded Sales Agreement, the entitled party may, in the event of delay of the other party, withdraw from the contract without setting an additional date, in accordance with Art. 492 of the Civil Code. Withdrawal from the contract may take place within 3 months from the date of conclusion of the Sales Agreement. The above right applies in particular in the event of the Customer's failure to comply with the obligation to make payment for the order placed within the strictly specified period, indicated above in §5 para. 3 of the Regulations. In such a situation, after the ineffective expiry of the payment deadline, the Seller will send the Customer a declaration of withdrawal from the contract on a durable medium pursuant to art. 492 of the Civil Code.

4. The consumer is obliged to make payments via the payment account, if the one-off value of the transaction with the entrepreneur, regardless of the number of payments resulting therefrom, exceeds PLN 20,000 or the equivalent of this amount, and transactions in foreign currencies are converted into PLN according to the average foreign exchange rate announced by the National Bank of Poland on the last business day preceding the transaction date.

§ 8. delivery

1. The Seller makes the Delivery all over the world, except Great Britain.
If the delivery address of the Goods is a country outside the European Union, the total value of the order does not include any fees and taxes that could be required by the government of the country according to the place of residence or the seat of the Customer. The customer may be required to pay, in particular: local fees or taxes in accordance with the local law applicable to him.
Shipping costs outside the territory of Poland are covered by the buyer. The price list of shipments is available on the website www.murlik.com Information Delivery / Payment.

2. The Seller is obliged to deliver the Goods which are the subject of the Sales Agreement without defects.

3. The Seller prepares the products purchased by the Customer for about 2-3 business days. Then it sends the Products to the Customer. The delivery time is approximately 1-2 business days. The order fulfillment time may be up to 14 business days from the date of sending the order confirmation.

4. The ordered Goods are delivered to the Customer via the Supplier to the address indicated in the order form.

5. On the day of sending the Goods to the Customer, the information confirming sending the parcel by the Seller is sent to the Customer's e-mail address.

6. The Customer is obliged to inspect the delivered parcel in time and in the manner accepted for parcels of a given type. In the event of a loss or damage to the shipment, the Customer has the right to demand that the Supplier's employee draw up the appropriate protocol.

7. In the case of the Customer's absence at the address indicated by him, given when placing the order as the Delivery address, the Supplier's employee will leave a notification or make an attempt to contact by phone in order to arrange the date on which the Customer will be present. In the event of returning the ordered Goods to the Online Store by the Supplier, the Seller will contact the Customer by e-mail or by phone, agreeing again with the Customer the date and cost of the Delivery.

§ 9. Withdrawal from the contract

1. The customer has the right to withdraw from the contract of sale of the Product without giving any reason within 14 days from the date of taking possession of the Product by him.

2. The consumer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. This statement may be submitted on the form, the specimen of which was posted by the Seller on the Store's Website at the following address: Return form. The statement may be submitted via e-mail sklep@murlik.com or in writing to the Seller's address, ie: Murlik Paulina Murlik, ul. St. Filipkowskiego 20 A lok. 22,

81 - 578 Gdynia.

To meet the deadline, it is enough to send a statement before its expiry.

3. The Seller shall immediately send the Customer a confirmation of receipt of information on withdrawal from the contract on a durable medium by e-mail.

4. In the event of exercising the right to withdraw from the contract, the Customer should return the Product to the Seller within 14 days from the date of receiving the parcel. The return may only apply to goods that are not used, which have a complete set of tags along with the packaging.

5. The Customer is responsible for the decrease in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.

6. The customer bears the direct costs of returning the Product.

7. The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Customer's declaration of withdrawal from the Sales Agreement, return all payments made by him, including the cost of Delivery of the Goods to the Customer. The Seller may withhold the reimbursement of payments received from the Customer until the Goods are returned or until the Customer delivers or proof of return of the Goods, whichever occurs first.

§ 10. Complaints

1. The Seller provides the Delivery of the Goods free from physical and legal defects. The seller is liable to the customer if the product has a physical or legal defect (complaint).

2. The Customer may submit a complaint to the Seller using the form, the specimen of which was posted by the Seller on the Store's Website at the following address: Complaint form. The customer may also submit a complaint to the Seller in electronic form and send it to the e-mail address: sklep@murlik.com or in writing to the address of the Seller, ie: Murlik Paulina Murlik, ul. St. Filipkowskiego 20 A lok. 22, 81 - 578 Gdynia. In the complaint, the customer should include a description of the problem.

3. The Seller will respond to the Customer's complaint immediately, not later than within 14 calendar days from the date of its submission.

4. Time for a complaint under the warranty 1 year (warranty excluded for companies).

5. When submitting a complaint regarding a defective Product, the Customer should send it back to the Seller's address, point 2.

6. The costs of returning the defective Product are covered by the Seller.

7. The Seller does not use out-of-court dispute resolution, referred to in the Act of 23 September 2016, on out-of-court resolution of consumer disputes.

§ 11. Intellectual property of the Seller

  1. The online store is owned by the Seller. The Seller is entitled to add, edit, change and delete any content posted in the Online Store, in whole or in part. The name of the Online Store, logo, website operation rules, all its graphic elements, interface, as well as the software on which it is based, the website code and databases are legally protected under the provisions of the Act of February 4, 1994 on copyright and related rights (i.e. - Journal of Laws of 2018, item 1191 as amended), the Act of June 30, 2000 - Industrial Property Law (i.e. - Journal of Laws of 2017, item 776 as amended) ) and other provisions of generally applicable law, including the provisions of European Union law.
  2. Any use of the intellectual property of the Seller without its express consent is prohibited.

§ 12. Free of charge for the service

1. The Seller provides the Customers with free electronic services:

a) Contact form;

b) Newsletter;

c) Running a Customer Account.

2. Services specified in § 11 sec. 1 above are provided 7 days a week, 24 hours a day.

3. The Seller reserves the right to choose and change the type, form, time and method of granting access to selected services mentioned, about which he will inform the Customers in a manner appropriate to the amendment of the Regulations.

4. The Contact Form service consists in sending a message to the Seller using the form available on the Store's Website.

5. Resignation from the free service Contact Form is possible at any time and consists in ceasing to send inquiries to the Seller.

6. The Newsletter service may be used by any Customer who enters his e-mail address, using the registration form provided by the Seller on the Store's Website. After submitting the completed registration form, the Customer shall immediately receive an activation link by e-mail to the e-mail address provided in the registration form in order to confirm the subscription to the Newsletter. As soon as the link is activated by the Customer, an agreement for the provision of the Newsletter service by electronic means is concluded.

During the Registration, the Customer may additionally check the appropriate box in the registration form in order to subscribe to the Newsletter service.

7. The Newsletter service consists in sending by the Seller, to the e-mail address, electronic messages containing information about new products or services in the Seller's offer. The newsletter is sent by the Seller to all customers who have subscribed.

8. Each Newsletter addressed to given Customers includes in particular: information about the sender, the completed "subject" field, specifying the content of the shipment and information about the possibility and method of resignation from the free Newsletter service.

9. The Customer may at any time unsubscribe from the Newsletter by unsubscribing via the link provided in each e-mail sent as part of the Newsletter service or by deactivating the appropriate field in the Customer Account.

10. The Customer Account Service is available after Registration on the terms described in the Regulations and consists in providing the Customer with a dedicated panel on the Store's Website, enabling the Customer to modify the data he provided during Registration, as well as tracking the status of orders and the history of orders already completed. .

11. The Customer who has registered may submit a request to the Seller to delete the Customer Account, however, in the event of a request to delete the Customer Account by the Seller, it may be deleted within 14 days of the request being made.

12. The Seller is entitled to block access to the Customer Account and free services, if the Customer acts to the detriment of the Seller or other Customers, the Customer breaches the law or the provisions of the Regulations, and also when blocking access to the Customer Account and free services is justified security reasons - in particular: breaking the security of the Store Website by the Customer or other hacking activities. Blocking access to the Customer Account and free services for the above-mentioned reasons lasts for the period necessary to resolve the issue constituting the basis for blocking access to the Customer Account and free services. The Seller shall notify the Customer about blocking access to the Customer Account and free services by electronic means to the address provided by the Customer in the registration form.

§ 13. Protection of personal data

  1. The rules for the processing of personal data by the Seller are set out in the Privacy Policy.

 

§ 14. Final provisions

  1. The Seller reserves the right to make changes to the Regulations.
  2. Customers will be informed about the changes to the Regulations by publishing its amended version on the Online Store website at least 14 days before the changes come into force. At the same time, the amended version of the regulations will be sent to the Customers who created the Account.
  3. For sales contracts concluded before the effective date of the new Regulations, the provisions of the Regulations in force at that time shall apply.
  4. These Regulations are valid from 01/10/2021.
  5. The regulations are available at www.murlik.comwhere you can download it in .pdf file format.